CONTACT US

Our preferred method of Customer service is via Live Chat and email [email protected]

Our Phone number is 1300 794 262 (8:30am – 4:30pm AEST)

 

PRE SALE QUESTIONS

During seasonal periods like Christmas, longer hours will be operational.

PLEASE NOTE: Our offices are closed on all Australian public holidays. You can still place orders on-line any day of the year and we will get it delivered for you on your selected date or you can speak to one of friendly team on the next business day.

TRACKING A DELIVERY

When you place an order, you will be automatically sent a tracking number via email. You will also be notified of certain delivery milestones.

Our Couriers are either Startrack or Fastway

MAKING CHANGES TO AN ORDER

LIVE CHAT:

Need a change to the message or the address ? The best way is to use the live chat or leave a message on the live chat if we are not online.

EMAIL:

email [email protected]

PLEASE NOTE: Our offices are closed on all Australian public holidays.

DID NOT GET A TAX INVOICE ?

Tax invoices are sent to you via email as soon as you place the order. If you would like a different Tax invoice, eg. a PDF contact us on [email protected]

PRAISES | COMPLAINTS AND QUALITY CONTROL

We take the quality of our products very seriously and want to be the best in the industry. If you found an issue, please contact us in the following ways.

EMAIL:

email [email protected]

(If you are sending an email please ensure you put your order number or recipient name in the subject heading so we can find your order quickly)

PLEASE NOTE: Our offices are closed on all Australian public holidays.

HQ

Giftbasket.com.au Pty Ltd
Our head office is situated at 596-600 Tarragindi Rd, Salisbury, QLD, 4107

For account information, becoming a supplier or any other corporate information, please email [email protected]