CONTACT US
Our preferred method of Customer service is via Live Chat and email [email protected]
Our Phone number is 1300 794 262
Monday – Friday | 9:00am – 5:00pm (Melbourne)
PRE SALE QUESTIONS
HOW MUCH IS DELIVERY?
Delivery is $19.95 to most areas Australia wide for next day overnight delivery (Air Express), or checkout our new ‘Free Shipping’ Hampers.
WHEN WILL IT ARRIVE?
In most cases, delivery to most Australian towns and cities is next day. In some cases for small rural towns it may take 2 days. Our checkout works out the delivery time and does not allow you to choose a delivery date outside of that time frame. We have over 98% ETA success with our shipping partners, Startrack and Australia Post.
We cannot guarantee or guess a time when it will arrive. If time is critical, please schedule it for the day before if possible.
To view current Delivery Delays, please visit: https://auspost.com.au/service-updates/domestic-delivery-updates
CAN I ORDER IN ADVANCE?
Yes you can, up to 6 weeks in advance.
CAN I GET A BULK DISCOUNT?
Yes you can, many customers order hundreds at Christmas time of for an event. Email HQ [email protected] to discuss your requirement. We have a bulk order from for Christmas time also to order bulk online and upload addresses and card messages via XLS.
PLEASE CONTACT US USING THE METHODS BELOW
LIVE CHAT:
The most efficient and quickest method
EMAIL:
email [email protected]
During seasonal periods like Christmas, longer hours will be operational.
PLEASE NOTE: Our offices are closed on all Australian public holidays. You can still place orders on-line any day of the year and we will get it delivered for you on your selected date or you can speak to one of friendly team on the next business day.
TRACKING A DELIVERY
When you place an order, you will be automatically sent a tracking number via email. You will also be notified of certain delivery milestones.
Our Couriers are either Startrack or Fastway
MAKING CHANGES TO AN ORDER
LIVE CHAT:
Need a change to the message or the address ? The best way is to use the live chat or leave a message on the live chat if we are not online.
EMAIL:
email [email protected]
PLEASE NOTE: Our offices are closed on all Australian public holidays.
DID NOT GET A TAX INVOICE ?
Tax invoices are sent to you via email as soon as you place the order. If you would like a different Tax invoice, eg. a PDF contact us on [email protected]
PRAISES | COMPLAINTS AND QUALITY CONTROL
We take the quality of our products very seriously and want to be the best in the industry. If you found an issue, please contact us in the following ways.
EMAIL:
email [email protected]
(If you are sending an email please ensure you put your order number or recipient name in the subject heading so we can find your order quickly)
PLEASE NOTE: Our offices are closed on all Australian public holidays.
HQ
Giftbasket.com.au Pty Ltd
Our head office is situated at 596-600 Tarragindi Rd, Salisbury, QLD, 4107
For account information, becoming a supplier or any other corporate information, please email [email protected]