Shipping policy

Deliveries

By placing an order on Giftbasket you acknowledge that you have read, understood and agreed to be bound by all the terms and conditions as listed within this agreement. These terms and conditions may be changed or amended and/or updated at any time.
In the highly unlikely event that your delivery is not received, please contact us as soon as possible so we can investigate your order.

The price stated for each gift does not include Delivery. This is a separate charge which is selected at checkout based on location and weight/volume of the gift..

Gift Basket uses reputable third party courier companies for delivery of orders of Giftbasket by the selected date requested. However, this is not always possible due to unforeseen circumstances that are beyond our control. You agree when placing an order that if a delivery is in transit and a late delivery occurs this does not entitle you to cancel an order. Orders may be sent early to areas with known delays by couriers-especially during Peak Periods.

In the event you have provided an incorrect address, please contact our friendly  Customer Service team immediately on 1300 794 262 or via email help@giftbasket.com.au, so we can amend the address if the order hasn’t been dispatched. If you provide an incorrect address and the gift basket is successfully delivered, we cannot recall the item and will not be held responsible. If the gift basket cannot be delivered due to an incorrect address, it may be returned to our warehouse at the discretion of the courier. Any attempt to re-send a hamper will incur a $19.95 re-delivery fee.

If the recipient is not at the delivery address that you have given, our expert third party couriers will do the best to leave the parcel/gift providing it is safe to do so (Courier discretion) or your order/parcel will be taken to the local Australian Post Office, However Local Brisbane deliveries will not be taken to the post office but will be returned to our warehouse. Gift Baskets containing alcohol will not be left.

We cannot deliver to some remote rural locations including Christmas Island, Magnetic Island, Kangaroo Island, Rottnest Island and other Islands.

Delivery Times

Weekday deliveries are made during business hours (9am To 5.30pm) to business addresses and occasionally until 7pm to residential addresses and hospitals.

Weekends are not available. Gift products cannot be delivered on a Saturday or Sunday, or public holidays. Orders received over the weekend or on a public holidays will be despatched on Monday or next available working day.

Regretfully, we are unable to guarantee times of delivery.

Unable to guarantee delivery day when update/or change of address occurs may take additional 1-2days.

Some Hospitals do not allow deliveries directly to the room or ward by the couriers and rely on volunteers to deliver the goods to the patients. We cannot take responsibility for delivery if there are delays getting it to the patient but happy to contact the hospital on your behalf. As soon at it is delivered to the front desk, volunteer station of receiving area (depending on hospital procedure), our system will flag this as delivered but it may mean that it still needs to be delivered to the patient internally via hospital staff and volunteers.

Deliveries on items requiring multiple days for delivery may be delivered earlier than anticipated due to 3rd party courier schedules.

Holiday Deliveries

Demand upon our resources during holiday periods is very high and we are unable to offer timed deliveries of any kind during certain periods.

Holiday Delivery requests are all accepted and delivered, but must be ordered by a certain date/time to guarantee delivery for the requested day. If orders are placed before the cut off date/time, orders will be delivered as requested.