Shipping Policy
Gift Basket Shipping & Delivery Policy
Last updated: July 2026
Our delivery promise to you
We pride ourselves in the care we put into creating the perfect, on time, gift moment for you at Gift Basket. If you select an Urgent Delivery Service or Same Day/Date Guaranteed Delivery Service we promise you that your gift will be delivered on your selected date or your next gift will be FREE.
Let’s get it right, first time
Please help us to do a perfect delivery for you by checking that someone is at home or work to receive your delivery. Alternatively, if you are sending a gift to someone located at a hospital, we do require ward and room details to make a smooth delivery.
If no-one is home, we will leave your gift safely in our signature delivery box if you have given authority at checkout and if the courier deems it safe. If there is nowhere safe, a calling card will be left and it may be taken to the nearest post office.
Where we deliver
We deliver gifts across Australia. Delivery is a separate charge, calculated at checkout based on the destination and the service you choose. Once you enter the delivery postcode and preferred date, all available delivery options and prices are shown. Your brand’s specific delivery services, areas and fees are set out in Part B below.
Gift Basket Gourmet and premium Hampers are delivered in special gift boxes with ice packs. In cooler months, we use our premium gift delivery bags and delivery boxes.
How do I get Free Delivery?
Free Delivery is available when your gift to any one single address is more than $150, anywhere in Australia.
Which areas are included in our Same Day Delivery Zones?
You can book and deliver a limited range of our hamper gifts same day to addresses up to 3pm each day in Sydney, Melbourne, Brisbane, Perth, Adelaide (Monday- Saturday) as well as key regional centres including Gold Coast, Woollongong, Barossa, Dandenong, Geelong and Freemantle.
Please note that the cut off times to book same day for our key regional centres is up to 10am daily.
Delivery days and times
We deliver Monday through to Saturday each week; we don’t deliver on Sundays or public holidays unless stated. We deliver during business hours to business addresses 8am to 5pm and extended hours to residential addresses, up to 7pm. We can’t guarantee an exact time within the day. For Hospital Deliveries, please include the ward and room details; some hospitals deliver to a reception or volunteer point and internal delivery to the patient may take extra time.
Cut-off times
To meet your selected delivery date, please order before the cut-off time shown at checkout and in Part B. Orders placed after the cut-off, or over a weekend or public holiday, are processed on the next business day. Business and school deliveries may have earlier cut-offs.
Incorrect addresses and re-delivery
It’s important the delivery address and details you give us are correct. If you notice an error, contact us immediately at hello@giftbasket.com.au or call us on 1300794262 and we’ll amend it if the order hasn’t been dispatched. If a gift can’t be delivered because of an incorrect or incomplete address, it may be returned to us; because many of our gifts are perishable, returned gifts may not be able to be re-sent. Any re-delivery will incur a re-delivery fee of $19.95.
Where we can’t deliver
We send out Gourmet Australian Made Gift Hampers across Australia for you. We prefer not to deliver to PO Box addresses unless there is no other alternative for you. We will send any gift addressed to a PO Box with Australia Post which is a next day delivery service turnaround (sometimes 2-3 days for regional areas). On standard services, some regional towns may be delivered to the nearest Australia Post outlet for collection.
Our delivery guarantee
When you choose our Same Day delivery service we guarantee your selected delivery date. Where you choose a guaranteed same-day or future-date service and we fail to deliver on your selected date for reasons within our control, we’ll send your next gift for free. You will receive a gift voucher to the full value of the gift you sent that is valid for use up to three years from the date of issue. This guarantee is in addition to your rights under consumer law and does not apply to delays caused by events outside our control.
Delays outside our control
We use reputable third-party couriers and take great care, but occasionally delays occur for reasons beyond our control — such as extreme weather, courier disruptions or peak-period demand. During busy periods we may dispatch to areas with known delays earlier than requested. Where this happens we’ll do our best to keep you informed.
Your rights under the Australian Consumer Law
Delivery is a service, and under the Australian Consumer Law it must be provided within a reasonable time. Where we promise a specific delivery date, we will honour it or make it right. Nothing in this policy limits your rights under the Australian Consumer Law or, for New Zealand orders, the Consumer Guarantees Act 1993.
Contact us at Dessert Boxes:
1300794262
Part B – Gift Basket Delivery schedule summary
| Delivery reach | Australia wide (excl. some islands) |
| Delivery days | Mon–Sat |
| Same-day available? | Yes! We are the Fast Gift Delivery Experts. Areas for same day gift delivery include (refer to Same Day Delivery page for gifts available for same day) — Adelaide, Melbourne, Sydney, Brisbane, Perth, Wollongong, Gold Coast, Barossa Valley, Fleurieu Peninsula, Geelong, Mornington Peninsula. |
| Same-day cut-off |
3pm Mon–Fri 12pm Saturdays12pm business/schools. 10am Same Day cut off for outer metro (includes Wollongong, Gold Coast, Fleurieu Peninsula, Geelong, Mornington |
| Standard cut-off | 3pm Mon–Fri12pm Saturdays |
| Delivery window | Business to 5pm; Residential to 7pm |
| Standard fee | From $19.95, including Metro Same Day services.Surcharges apply for outer metro areas, Saturday and Urgent services offered. |
| Re-delivery fee | $19.95 |